4 Keys to Satisfying 21st Century Customers

American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company's direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Dynamics Edge to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.

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Compliance Is The New Normal — It’s Time To Lock Down The Data

The recent anniversary of the General Data Protection Regulation (GDPR)'s implementation commemorated the first full year that businesses dealing with EU resident data have spent operating in this new regulatory environment. This article from Forbes highlights the broadening recognition and acceptance that privacy regulations aren't going away, and presents data showing that accelerating privacy regulation is a top concern of executives in 2019. It makes a case for using GDPR as a catalyst to establish broader data protection strategies and adopt technology that has a meaningful impact on data security.

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Managing Remote Employees? Spot This Problem and Improve Productivity

While this article focuses on creating successful business relationships among teams that work remotely, at its core it's about how to drive meaningful communication among team members. Building and maintaining good relationships is the backbone of any successful company. When employees feel comfortable while engaging in constructive discourse and have personal rapport conducive to exchanging ideas and working toward a common goal, workplace productivity and profit feel the impact. Want to encourage your teams to do their best work? Check out this article for more on how you can help your customers foster better communication in their teams.

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Microsoft Super Bowl Commercial – Braylon O’Neill

Answering the question, "What is that we can do that is unique; that is impactful," guides the development of everything Microsoft delivers. In this video showing a Super Bowl commercial, discover how Microsoft technology empowers young Braylon O'Neill to do more, achieve more and experience courage in the face of opportunity.

Day in the life of a GDPR-ready DPO

Microsoft 365 and supporting tools help simplify compliance. This infographic takes you through a scenario using Microsoft 365 applications and integrated tools to implement updates required to comply with a regulatory change made in response to a data breach. Check it out to discover how your company can use Microsoft 365 controls to keep data safe and more easily comply with GDPR requirements.

View: Day in the life of a GDPR-ready DPO

Day in the life of a GDPR-ready DPO

Microsoft 365 and supporting tools help simplify compliance. This infographic takes you through a scenario using Microsoft 365 applications and integrated tools to implement updates required to comply with a regulatory change made in response to a data breach. Check it out to discover how your company can use Microsoft 365 controls to keep data safe and more easily comply with GDPR requirements.

View: Day in the life of a GDPR-ready DPO

Customer Story: Clifton Coffee | Connect and Collaborate

Clifton Coffee Roasters (CCR) was the first specialty coffee roaster to adopt the Teamwork solutions from Microsoft platform, which means they're breaking new ground in communications methods for their industry. As the company expands, they depend on Teamwork solutions from Microsoft to manage their growth, drive innovation, and help their employees connect in the most meaningful and productive ways possible.

Want to increase productivity and drive innovation in your business? Check out this video to see how CCR lead the way in communications innovation in their industry, and then contact us to learn more.

Microsoft Dynamics CRM Field Service Customer Success Story: Yougenio

See how the field service capabilities from Microsoft Dynamics 365 have allowed Yougenio -- an e-Digital Services company -- to optimize field service operations and provide timely, outstanding service to customers. Learn how you can improve productivity and create remarkable customer experiences with Microsoft Dynamics 365 Field Service solutions.